Should the Customer not be satisfied for any reasons, they are entitled to return the product, without penalty, within 15 days from the date of delivery.
Customer has the right to return the product in two methods after providing the sales receipt or order.
Free store return at any of our stores in UAE
For home return, customer has to contact our customer service (email@example.com) if he wish to request a home return for online purchases. The customer has to provide the order number and item reference of returned item(s). Our customer service team will contact our courier to arrange delivery.
The delivery costs for the return of merchandise are at the customer’s expense.
Products must be returned in the conditions in which they were delivered, in other words undamaged and complete with all the respective items. Tags and labels must not be removed; the products must be unused, returned in their original packaging, and complete with any instruction manuals supplied with the products.
Footwear should be returned in the original boxes. Boggi Milano is entitled to refuse the return if the box is damaged.
The customer is responsible for all risks connected to return delivery.
The Boggi Milano Online Shop will accept returned products, reserving the right to ascertain that the products have been returned as new. We recommend protecting the original product packaging using additional packaging to ensure that the original packaging remains undamaged and protected from labels and/or pen marks.
The Boggi Milano warehouse will accept returned products, reserving the right to check that they are in their original condition. Once the returned products have been accepted, the warehouse will proceed in the refund of the amount paid for the purchase of the returned products.
If you have the possibility of visiting one of our brick-and-mortar stores, you can return the products that you purchased online directly, and you will be entitled to:
- Receiving the same garment in a different size (as long as the size required is available at the respective store);
- Using the value of the returned product to purchase a product of the same price, or as part payment for a product of a higher price;
You have the right to return a product if it is delivered to you in a defective state. In this case, please contact our Customer service, attaching a photo of the defective product, in order to organize the return procedure. If you purchased the defective garment in a brick-and-mortar store, you can return to the same store, or another in the same category, with the sales receipt or credit card transaction receipt, where the defect will be assessed and the product replaced, or exchanged for another product or voucher, if the required conditions are met. In the case that you cannot visit a Boggi Milano store, please contact our Customer service in order to arrange the return procedure, attaching a photo of the defective product and the sales receipt or credit card transaction receipt.
All items are quality checked for any faults before shipment.
We have done everything possible to ensure that the colours of the products featured on our site appear as close as possible to reality. But we cannot guarantee that the colour displayed on your screen is completely identical to that of the actual product.
In order for the return process to be handled as quickly as possible, Customers are requested to send all the items that they wish to change, in a single shipment.
In order to reduce the risk of damage to the products, we recommend to return them in the same packaging in which they were received. Should the original packaging no longer be available, items may be sent in different packaging, providing they are well protected.
Underwear and swimwear should only be tried on over the customer’s own underwear.
Accessories, underwear and swimwear are not exchangeable/ refundable.
Returned items that are damaged, stained or altered will be rejected and not reimbursed.
Our warehouse will take delivery of the returned products and will perform quality controls to verify any non-compliance.
The refund will be applied as below:
- Home Return for orders paid by card: Items returned value will be refunded to the same card
- Home Return for orders paid by cash: A voucher will be issued in the amount of the items returned value
- Store Return for orders paid by card: Items returned value will be refunded to the same card
- Store Return for orders paid by cash: Items returned value will be refunded to the customer in cash